DUBAI JOBS

Front Desk Officers

Company Name: Melodica Music & Dance Institute

Job Location: Dubai

Salary: AED 3,500 – AED 4,000 a month

Job Requirements

Excellent selling, communication (fluent spoken and written English) and negotiation skills.

Highly motivated and sales target driven with a proven track record in sales.

Intermediate I.T. skills including MS Excel, MS Word, MS Outlook and MS PowerPoint.

Friendly and confident personality.

Provide a high level of customer service to both internal and external customers.

Hands on experience with office equipment i.e. photocopiers, computers, printers etc.

Self-motivated and able to work with minimal supervision.

Approachable and positive attitude.

Ability to multi-task, prioritize and manage time effectively.

Professional attitude and appearance at all times.

Main Job Responsibilities

Greet, welcome and direct all visitors, customers and students, with a friendly smile, as soon as they arrive at the school. Greet customers, students and parents of students by their first name and offer assistance.

Establish, develop and maintain positive business and customer relationships. Go above and beyond the customers’ expectations and extending help.

Greet and welcome all colleagues as soon as they arrive at the school. Establish, develop and maintain positive working relationships.

Ensure awareness and be well-versed with current school policies, promotions, newsletters and announcements, issued by Management, to be able to accurately assist the customer.

Manage all customer problems or complaints to the best of your ability. Show understanding and expedite the resolution of all customer problems and complaints to maximize satisfaction. If out with your control, escalate to the direct supervisor/line manager.

Welcome walk-ins and answer questions about services and products. Determine customer needs, respond to all enquiries in a courteous manner, register students and schedule assessments for customers.

Answer all calls whilst maintaining a polite, consistent phone manner using proper telephone etiquette. Screen and forward all incoming calls as required. Take messages and ensure all messages are passed to the appropriate employee on a timely basis.

Ensure that all received messages, emails and missed calls (from landline, mobile and email) are replied to as soon as possible. Update the Calls/Messages Log.

Ensure quality product knowledge is provided to the customer.

Ensure the Front Desk area environment remains quiet, calm and welcoming as per the Front Desk Guidelines.

Support management with all internal/external school events including examinations, open days, concerts etc.

Interview Date: 8th Aug – 9th Aug 2022

Time: 10:00 am – 4:00 pm

Location: Dubai, JLT Mazay Business Avenue AA1 Tower Office 1001 – https://goo.gl/maps/J7KruiH2HpQ1QF1a8